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automaticj5
Contributor I
Sep 4, 2017 1:41 PM UTC
Answered

Connect:amp power

New connect:amp problem - I just bought it brand new and it doesn't turn on. Plug it in and nothing, no light. I tried both wattage options also - any ideas?
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    RO53BEN
    RO53BENAnswer
    Enthusiast II
    Sep 4, 2017 2:34 PM UTC
    Highly unlikely a US power outlet could blow a EU configured unit, perhaps the unit was DOA. Perhaps try a different power cable.
    I am no longer active on these forums, DM me if you have a question, I'd be happy to help.
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    10 replies

    jgatie
    jgatie
    Sep 4, 2017 1:50 PM UTC
    If you tried both wattage options, you may have fried it. I would return it for another.
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      automaticj5Author
      Contributor I
      Sep 4, 2017 2:09 PM UTC
      Any idea why it would have never turned on in the start anyway? Sonos is pretty easy. Plug in and it's on with the speakers I have. If you tried both wattage options, you may have fried it. I would return it for another.
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      RO53BEN
      RO53BEN
      Enthusiast II
      Sep 4, 2017 2:16 PM UTC
      Sounds like you had the power selector in the wrong place the first time you tried to turn it on.
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      I am no longer active on these forums, DM me if you have a question, I'd be happy to help.
      Belly M
      Belly M
      Sep 4, 2017 2:20 PM UTC
      bugger!
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      automaticj5Author
      Contributor I
      Sep 4, 2017 2:29 PM UTC
      Sounds like you had the power selector in the wrong place the first time you tried to turn it on. there's only two options. 115 and 230 I believe. I had it on 115 First. Regular outlet...
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      RO53BEN
      RO53BENAnswer
      Enthusiast II
      Sep 4, 2017 2:34 PM UTC
      Highly unlikely a US power outlet could blow a EU configured unit, perhaps the unit was DOA. Perhaps try a different power cable.
      Translate
      I am no longer active on these forums, DM me if you have a question, I'd be happy to help.
      automaticj5Author
      Contributor I
      Sep 4, 2017 3:14 PM UTC
      Highly unlikely a US power outlet could blow a EU configured unit, perhaps the unit was DOA. Perhaps try a different power cable. this was my thought. Not sure what other cord I have that matches. But I'll look. Thanks
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      RO53BEN
      RO53BEN
      Enthusiast II
      Sep 4, 2017 3:17 PM UTC
      Most AV kit will use a similar figure 8 power plug - like a DVD player.
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      I am no longer active on these forums, DM me if you have a question, I'd be happy to help.
      automaticj5Author
      Contributor I
      Sep 4, 2017 3:34 PM UTC
      Awesome thank you. I'll try it!
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      Aussie Joe
      Avid Contributor I
      Dec 24, 2017 12:42 AM UTC
      Hello,
      If your in a 230-240v country, DO NOT use the 110-115v switch, this will blow the amplifier power supply, I haven’t had the reverse problem, 230-240v switch in a 110-115v country, I suspect should be the same problems as well. If your unit is still not working, take it back to the place of purchase and get them to check it, if this is a brand new unit, they should be able to swap it over as it was a DOA product. The other thing to check is the socket, I have came across faulty power boards/point sockets, sometimes the sockets are loose or not aligned 100% and may not make full contact with your pins. Try a different outlet or board
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