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Contributor II
January 11, 2018

Connect amp intermittent sound

  • January 11, 2018
  • 18 replies
  • 718 views
Having an intermittent sound problem with my connect amp that I have had for possible 4 years. Never missed a beat. Always in the same position. Any ideas?
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18 replies

Chris
Lead Maestro
January 11, 2018
Is it dropping off controller. Light blinking when dropping (IP Conflict)
or is it just dropping sound like a bad signal
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Contributor II
January 11, 2018
I’m not sure. I haven’t looked at the app as it’s happened if that’s what you mean, normally comes back in after 20 or 30 seconds maybe.
Chris
Lead Maestro
January 11, 2018
How often is it going out - is it happening every few minutes?
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Contributor II
January 11, 2018
Sorry to make this more difficult, I don’t have the music on it that room much so I can’t really say. It was about every few songs I think. I thought the amp was getting too hot maybe, so moved it’s location however it was still doing it.
Chris
Lead Maestro
January 11, 2018
It could be an Ip address conflict with another device in your house. Do you know how to go into your router and give your sonos units new permanent ip addresses.

If you don't then I would try and turn off every network device in your house including phones. REboot router. Then turn back on in hopes of clearing the device that is trying to share the Sonos units IP address.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Contributor II
January 11, 2018
Thanks for the help. To note, one thing that I have done recently is to install a 20 way network switch direct from my router due to the amount of kit I seem to have that needs Internet. I have noticed my access point playing up a few times, I wonder if it’s something to do with the Network switch?
Chris
Lead Maestro
January 11, 2018
I wouldn't think so. Do you have the Connect:Amp hard wired to your router or working via wireless. I wonder if your network is getting bogged down with traffic. Having it hard wired would help that (or a bridge connected to router thus getting sonos traffic off that congested router and to sonosnet).
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Contributor II
January 11, 2018
Ok that’s good then. Connect amp is hard wired direct to the network switch. So you think that a separate bridge would help?
Chris
Lead Maestro
January 11, 2018
No it wouldn’t.

Try wiring the amp direct to router.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Contributor II
January 11, 2018
So not via the network switch, direct into the router? That won’t help me when I get more connect amps or do you think I should just trial it to see if it helps?