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Contributor II
Jan 11, 2018 7:21 AM UTC

Connect amp intermittent sound

Having an intermittent sound problem with my connect amp that I have had for possible 4 years. Never missed a beat. Always in the same position. Any ideas?
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18 replies

Chris
Lead Maestro
Jan 11, 2018 6:22 PM UTC
If you get more connect amps you won’t need to wire them. They can operate off sonosnet being transmitted from the first one.

For now yes let’s rule out the switch. And I would still go in router settings and assign new fixed IP address. Even if not issue it will help not have future problems.
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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Contributor II
Jan 11, 2018 7:47 PM UTC
Ok. I will give it a whirl direct in the router this weekend. Might have to have a few drinks after all!!! I’m not sure how to go about changing the IP addresses ???
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Chris
Lead Maestro
Jan 11, 2018 8:02 PM UTC
It would be in your router directions. Assigning static ip addresses. Have a great weekend!
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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Contributor I
Jan 13, 2018 12:01 PM UTC
Hi Chris, I have a Connect Amp and since some time I am experiencing the same problem. Sometime (not so often btw) it lose music. I think it is not a network connection issue since the Play1 (they play together) still continue to play. Do you have some more Sonos hardware you can play together with the AMP so you check that?
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Chris
Lead Maestro
Jan 13, 2018 1:59 PM UTC
Actually one speaker playing fine and the other dropping off and going haywire is the exact symptom of an IP address conflict.
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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Contributor I
Jan 13, 2018 2:47 PM UTC
hi Chris, thanks for the Answer. Just one doubt: my connection is:
- AMP connected via ethernet to the Modem
- Play:1 connected via wifi/sonosnet to the AMP

So the Play1 should be "downstream" to the AMP (if I understood correctly how does it work!). Is still applicable the "Ip address conflict" ? [sorry if the question is dumb: I am quite ignorant regarding ho does network operates]
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Contributor I
Jan 14, 2018 8:36 PM UTC
FYI- I have logged exact same issue under “Connect Amp dropping out” thread. Keep tabs on that also. Yet to try direct Ethernet from Router to Amp.
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Contributor I
Jan 15, 2018 11:45 PM UTC
Update - I connected ethernet from the router directly into the Amp. On a sample of 1 day it seems to have worked. I'll come back to this thread if I have any issues
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