Contributor I

Connect:AMP dead after 3 years?

Forum|Forum|4 years ago
November 15, 2021
19 replies
466 views

Found out that my Connect:AMP is dead after 3 years. Was told by support that “It happens” when something is “always on”. I can’t help but wonder what will die next. I’m looking for alternatives to the Connect:AMP from another vendor that stands behind their products better than Sonos. Does anyone have any suggestions?

Thank you!

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A

AlexSalamonAuthor

Contributor I

Yes, they offered me a 15% upgrade discount. When I built the house it was $6K for everything installed. When something breaks you wonder how much you really need that component. Unfortunately, I had expect more from dealing with a company as good as Sonos.

Thank you for your response!

Alex

What more did you expect them to do? Send you a free replacement? A deeper discount? I’m generally curious what you expected to happen in this scenario.

Also, anything you get as a replacement for your Connect:amp from a different vendor will not integrate with the rest of your Sonos gear. The exception would be if you got a 3rd party amp and a Sonos port...but you’re still replacing with Sonos gear and probably paying more altogether.

Yes, a refurbished replacement and/or a deeper discount would have been acceptable.

C

castalla

Local Superstar

Out of many audio devices I own (some 10 years) the only one to blow has been a Sonos Connect.

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

A

amun

When my Play 5 Gen 1 failed after 5 years, I didn’t even bother talking to Sonos as 15% off of a new unit would still have been over £400.

I found a small electronics company which rebuilt some of the circuits for £109 including carriage both ways. This was 11 months ago and I’m listening to it as I type. I have no idea how long it will last, but it seems much more responsible to try and fix appliances rather than just junking them. From threads on these forums it seems to often be a case of just replacing/bypassing a few components - easy if you know what you’re doing. I don’t, unfortunately :-(

melvimbe

Yes, they offered me a 15% upgrade discount. When I built the house it was $6K for everything installed. When something breaks you wonder how much you really need that component. Unfortunately, I had expect more from dealing with a company as good as Sonos.

Thank you for your response!

Alex

What more did you expect them to do? Send you a free replacement? A deeper discount? I’m generally curious what you expected to happen in this scenario.

Also, anything you get as a replacement for your Connect:amp from a different vendor will not integrate with the rest of your Sonos gear. The exception would be if you got a 3rd party amp and a Sonos port...but you’re still replacing with Sonos gear and probably paying more altogether.

Yes, a refurbished replacement and/or a deeper discount would have been acceptable.

I would ask about the warranty no your next purchase if you expect them to go beyond the stated warranty for the product.

Danny

Stanley_4

Grand Maestro

I’m good with the one year Sonos warranty for my use, I do plug them all into good quality surge suppressors to tame the iffy Arizona power grid. Never had one die from power related issues.

When I give a Sonos as a gift I either buy it from Amazon with a 4 year warranty or pick up a Square Trade warranty for non-Amazon purchases.

That Sonos offers any “deal” past their standard warranty is a nice thing to do.

3 years, $34 https://smile.amazon.com/dp/B07PC1TGQJ/ref=psd_bb_lm1_B07TFBDHBK_B07PC1TGQJ

R

Ralpfocus

Prodigy III

Interesting support response “ Was told by support that “It happens” when something is “always on”.

Does this mean that Sonos might consider providing products that can be turned off on a regular basis?

Airgetlam

I’d find it easier to figure that’s more of an “untrained” response than a sea change concept for Sonos at large.

Bruce

R

Ralpfocus

Prodigy III

Airgetlam
I’d find it easier to figure that’s more of an “untrained” response than a sea change concept for Sonos at large.

I’d agree - should have started my response /pigs may fly mode = on

Airgetlam

LOL… yep :)

Bruce

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