Contributor I

Connect:AMP dead after 3 years?

Forum|Forum|4 years ago
November 15, 2021
19 replies
466 views

Found out that my Connect:AMP is dead after 3 years. Was told by support that “It happens” when something is “always on”. I can’t help but wonder what will die next. I’m looking for alternatives to the Connect:AMP from another vendor that stands behind their products better than Sonos. Does anyone have any suggestions?

Thank you!

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Ken_Griffiths

It’s sometimes may pay to take-out small appliance insurance cover for such things, although in all honesty I tend to take the chance too that things will ‘far’ out-live their warranty period - However, did you not consider the Sonos trade-up offer and get a discount voucher off a new Amp.. I think that would have been my chosen option and then maybe protect it for longer with the small-appliance cover from the money saved… someone may buy your C:A for spares/repair too, perhaps?

melvimbe

Found out that my Connect:AMP is dead after 3 years. Was told by support that “It happens” when something is “always on”. I can’t help but wonder what will die next. I’m looking for alternatives to the Connect:AMP from another vendor that stands behind their products better than Sonos. Does anyone have any suggestions?

Thank you!

Did they offer you a discount on a new Amp? This is what I’ve seen offered to other customers when a product has a failure after the warranty period has expired. I’m not sure you’re going to find a better deal then that with other vendors. If there was a known issue that was causing many Connect:Amp ‘s to fail prematurely, then I think you might have a point.

Danny

C

castalla

Local Superstar

There's the Arylic A50 - well made but only RCA and Bluetooth, airplay input (approx. 150 usd if you buy direct)

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.amazon.com/Bluetooth-Multiroom-Integrated-Speakers-Arylic-A50/dp/B07W6K6CRH&ved=2ahUKEwjXvZ7265r0AhUi8-AKHUHBBZAQFnoECCQQAQ&usg=AOvVaw0ptAo6sdjykYQ9aQCqo41L

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

A

AlexSalamonAuthor

Contributor I

Found out that my Connect:AMP is dead after 3 years. Was told by support that “It happens” when something is “always on”. I can’t help but wonder what will die next. I’m looking for alternatives to the Connect:AMP from another vendor that stands behind their products better than Sonos. Does anyone have any suggestions?

Thank you!

Did they offer you a discount on a new Amp? This is what I’ve seen offered to other customers when a product has a failure after the warranty period has expired. I’m not sure you’re going to find a better deal then that with other vendors. If there was a known issue that was causing many Connect:Amp ‘s to fail prematurely, then I think you might have a point.

Yes, they offered me a 15% upgrade discount. When I built the house it was $6K for everything installed. When something breaks you wonder how much you really need that component. Unfortunately, I had expect more from dealing with a company as good as Sonos.

Thank you for your response!

Alex

A

AlexSalamonAuthor

Contributor I

There's the Arylic A50 - well made but only RCA and Bluetooth, airplay input (approx. 150 usd if you buy direct)

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.amazon.com/Bluetooth-Multiroom-Integrated-Speakers-Arylic-A50/dp/B07W6K6CRH&ved=2ahUKEwjXvZ7265r0AhUi8-AKHUHBBZAQFnoECCQQAQ&usg=AOvVaw0ptAo6sdjykYQ9aQCqo41L

Looks interesting, I will explore this deeper.

Thank you,

Alex

A

AlexSalamonAuthor

Contributor I

It’s sometimes may pay to take-out small appliance insurance cover for such things, although in all honesty I tend to take the chance too that things will ‘far’ out-live their warranty period - However, did you not consider the Sonos trade-up offer and get a discount voucher off a new Amp.. I think that would have been my chosen option and then maybe protect it for longer with the small-appliance cover from the money saved… someone may buy your C:A for spares/repair too, perhaps?

Yes, I’m considering the 15% discount trade-in. But have to wonder what else is going to die from the initial install. This is not an urgent replacement. It is used maybe 1-2x/month for an hour or two. Just disenchanted with the 3 year lifespan being acceptable attitude.

C

castalla

Local Superstar

Oops. Be sure to check the input/output ports.

I guess a lot depends on which sources you want. It has Spotify Connect.

Check out the user manual.

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

C

castalla

Local Superstar

There's also the Yamaha wxad-10

https://www.google.com/url?sa=t&source=web&rct=j&url=https://europe.yamaha.com/en/products/audio_visual/accessories/wxad-10/downloads.html&ved=2ahUKEwiDu4zO9Jr0AhWQGBQKHTXFAuQQFnoECAYQAQ&usg=AOvVaw0onxi4QQVGXrkELkM4qL0_

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

melvimbe

Yes, they offered me a 15% upgrade discount. When I built the house it was $6K for everything installed. When something breaks you wonder how much you really need that component. Unfortunately, I had expect more from dealing with a company as good as Sonos.

Thank you for your response!

Alex

What more did you expect them to do? Send you a free replacement? A deeper discount? I’m generally curious what you expected to happen in this scenario.

Also, anything you get as a replacement for your Connect:amp from a different vendor will not integrate with the rest of your Sonos gear. The exception would be if you got a 3rd party amp and a Sonos port...but you’re still replacing with Sonos gear and probably paying more altogether.

Danny

Ken_Griffiths

Yes, I’m considering the 15% discount trade-in. But have to wonder what else is going to die from the initial install. This is not an urgent replacement. It is used maybe 1-2x/month for an hour or two. Just disenchanted with the 3 year lifespan being acceptable€ attitude.

I’m totally with you and I do completely understand.

Similar things have happened to me in the past albeit not with a Sonos product, but I too have not got the ‘life expectancy’ from a few things (electrical) over the years. That’s why I suggested the ‘small appliance cover’. Appreciate you are in the US, but here in the U.K. the cover is around £10 per month for three user-chosen appliances (upto £1000 each in value), so that can give some ‘peace of mind’ and a degree of confidence to buy again, perhaps🤔?

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