Can an Unstable Move Connection Wreck a Solid Wired Connection?

Forum|Forum|4 years ago
March 24, 2022
11 replies
319 views

My system is comprised of: a Connect; 4 Ones; a 3; and a Move. The system is "wired" with only the Connect connected with ethernet. My household has accounts with Apple, Spotify, Pandora, and Tidal playing through Sonos.

Tidal is the primary service I personally use. I've read historical threads in this forum that Tidal lossless files "need a more solid wireless connection" otherwise song skipping and a 'connection to tidal was lost' error message may occur. I have been receiving these errors recently and it finally dawned on me that these errors did not happen until I got the Move. Could it be that my "wired" Sonos mesh network is solid, but including the Move in the same speaker group is causing the errors because the Move's Wi-Fi connection is not so solid?

Anecdotally, this seems to be the case as I've had successful Tidal listening sessions with the Move left out of the speaker group, but this is not proof. I am hoping to get a definitive, technical answer.

Thank you.

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Best answer by caelestis

My system has been stable since I last posted. I ended up ensuring that the Move was only connecting to the router via Wifi by putting it on the denied access list on the extender/access point. I ended up keeping the Move connected on the 2.4Gh band versus the 5Gh band because the connection seems more stable when moving the Move around, e.g. taking it outside or to the garage. The 2.4Gh channel on the router is also now fixed 5 away from the Sonos wired setup channel.

All’s been well streaming Tidal to the entire grouped system thanks to advice given on this thread.

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My system has been stable since I last posted. I ended up ensuring that the Move was only connecting to the router via Wifi by putting it on the denied access list on the extender/access point. I ended up keeping the Move connected on the 2.4Gh band versus the 5Gh band because the connection seems more stable when moving the Move around, e.g. taking it outside or to the garage. The 2.4Gh channel on the router is also now fixed 5 away from the Sonos wired setup channel.

All’s been well streaming Tidal to the entire grouped system thanks to advice given on this thread.

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