Unit listed as Modern product, but won't upgrade

  • 22 March 2023
  • 3 replies

I have one sonos connect unit that is listed online in my Sonos account as being a “Modern” device and capable of S2.  However, when I factory reset it and try to add it to my S2 system, the light flashes red and the app reports it as unable to upgrade to S2.  Any ideas what’s going on?



Best answer by Corry P 27 March 2023, 11:57

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3 replies

Have you tried connecting to it using an S1 controller, and then going through the process of updating it to S2, before trying the S2 controller?

Also, at least temporarily, I suggest that you wire the unit to your network. While you fuss with this unit I suggest that you power down the S2 units.

Of course, we cannot rule out hardware issues with the CONNECT.

Userlevel 7
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Hi @rosshenning 

Thanks for your post!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.