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Unable to connect to new router

  • December 18, 2020
  • 6 replies
  • 128 views
B

Unable to connect sonos 2 speakers to new router. I have looked through previous related topic which haven’t resolved the issue.

I have set one up using the Ethernet cable, all 3 of my speakers work fine. Tried to set up the wireless connection, the app finds new network, lets me put in the new pass key, then it won’t connect. I just keep getting this message. Can anyone advise?

 

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6 replies

J
  • John B
  • December 18, 2020

Hi.  When you say ‘tried to set up the wireless connection’ can you please say exactly what you did?

J
  • John B
  • December 18, 2020

Also, is your router dual band and do you have separate SSIDs for the two bands?

What is the make and model of router?

B
  • Ballyhooleen
  • Author
  • Contributor I
  • December 18, 2020

On the app I went system-network-wireless set up. I really have no idea about bands, only that it’s a new bt router if that helps? 

J
  • John B
  • December 18, 2020

I vaguely recall that BT routers have - or at least had - a setting called wireless mode. It could be 1, 2 or 3. 

If you can find that setting and change it, it may help. I think there could be problems when it was set to 1.

J
  • John B
  • December 18, 2020

Further to my previous post, here is some more info about this.

https://www.bt.com/help/broadband/what-is-the-wireless-mode-feature-on-my-bt-smart-hub-

Of course, your problem may be unrelated to this.

It may also help if you just power the router off and on again.

B
  • Ballyhooleen
  • Author
  • Contributor I
  • December 19, 2020

Thank you very much.

Followed those instructions and all is now working as it should.
Cheers!

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