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symfonisk bookshelf speaker music stoping

  • August 10, 2021
  • 2 replies
  • 123 views
J
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  • JC74
  • Avid Contributor III

I’m having issues with a symfonisk bookshelf  speaker as in the music stops playing then starts again. It sometimes starts a few seconds later or several minutes or longer. Currently running a play 5 (gen 1) 2 x play 1s set up as rear surrounds with my playbase a connect another symfonisk bookshelf speaker and a boost all work perfectly fine. Recently changed to BT complete Wi-fi (new router) so have no signal problems. The problem was apparent with my old router aswell so possibly an issue with the speaker ? Any advice would be brill. 

Best answer by James L.

Hi @JC74,

 

Which music service are you experiencing problems with? Does this happen on each speaker individually, when playing on everything grouped together, or on one room only?

I suggest having a look at our Fix an Issue page and running through some of the suggestions there to see if anything can be improved. If none of those pointers help, consider submitting a diagnostic and getting in touch with our customer care team. They have the tools at hand to be able to take a deeper look at what’s happening to your Sonos system, and help work towards a resolution for you.

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2 replies

James L.
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  • James L.
  • Retired Community Staff
  • Answer
  • August 11, 2021

Hi @JC74,

 

Which music service are you experiencing problems with? Does this happen on each speaker individually, when playing on everything grouped together, or on one room only?

I suggest having a look at our Fix an Issue page and running through some of the suggestions there to see if anything can be improved. If none of those pointers help, consider submitting a diagnostic and getting in touch with our customer care team. They have the tools at hand to be able to take a deeper look at what’s happening to your Sonos system, and help work towards a resolution for you.

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J
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  • JC74
  • Author
  • Avid Contributor III
  • August 11, 2021

Thanks I’ll take a look at the fix an issue page, just to answer your question if all speakers are grouped the only one that stops is the symfonisk all other speakers work fine and it doesn’t matter what music services I’m using. But I’ll take a look at that page.

thanks

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