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Question

Sonos One stereo pair suddenly stopped working

  • April 11, 2026
  • 4 replies
  • 9 views

Last night my Sonos One stereo pair stopped working while playing Sonos Radio. They show up in the app and both show they are connected to my WiFi with a string connection. I tried rebooting and can’t seem to play music through them. All my other Sonos components are working fine. Really frustrating. 

4 replies

Stanley_4
  • Grand Maestro
  • April 11, 2026

A network refresh often helps. Power down all Sonos and reboot the router then power up the Sonos. 

If it keeps happening reserving IP addresses may stop it.


Forum|alt.badge.img+19
  • Senior Virtuoso
  • April 11, 2026

Will they play a different station? Will they play if you group them with a room that’s already playing? Have you tried generating a diagnostics report and calling Sonos support?


  • Author
  • Contributor I
  • April 11, 2026

How do you generate a diagnostics report? 


Forum|alt.badge.img+19
  • Senior Virtuoso
  • April 11, 2026