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Answered

Sonos ONE SL blown

  • May 25, 2025
  • 9 replies
  • 171 views
S

Hi

 

I am a custom installer and we did a restaurant with 10 Sonos ONE SL’s. About 2 years after the install we had two of them sound like the speaker was blown, they were working fine but just sounded terrible. We sent them to our distributor and they advised us that the speaker is blown and we should  reach out directly to Sonos, which we did. They approved a RMA replacement even though they were out of warranty which we were very grateful for. Less than a year after these two blew we have had another two blow but now Sonos does not want to give an out of warranty RMA.

 

I have come across other posts on this forum with the exact same issue and what looks like a Sonos representative stating they would replace the units if they were blown and not up to standard.


Were these units defective which caused them to blow and if the two were initially replaced why are the other two not being replaced because of the exact same issue?

Best answer by Jamie A

Hi ​@Smart Haus,

Looking into it, we stopped producing the One and One SL in 2023 and all subsequent stock of those products have been sold, not even the refurbished section of our site has any for sale. If your units were defective, I don’t have a way to look into it as we don’t have all the same tools on the community as our support colleagues do. Because of this, I don’t have a way to look into the replacement process itself or if there is any way to get your speakers replaced, this would be a question for them. 

Without a case reference number, I don’t have anything I can ask the team to follow up with, however I have passed along your email. If you have any email replies from them or chat transcripts, that should have a case number listed. If not, then I would recommend reaching back out to support to see if there is anything that can be done.

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9 replies

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  • nik9669a
  • Senior Virtuoso
  • 6211 replies
  • May 25, 2025

Whilst you may get some sympathy and opinions in response to your post, you must be aware that this is a user community, so there’s a limited amount we can offer. 

S
  • Smart Haus
  • Author
  • Contributor I
  • 4 replies
  • May 25, 2025

I believe this forum is moderated by Sonos staff so it’s not just the user community here.

S
  • Smart Haus
  • Author
  • Contributor I
  • 4 replies
  • May 25, 2025

​@Jamie A ​@Corry P 

Stanley_4
  • Stanley_4
  • Lead Maestro
  • 12407 replies
  • May 25, 2025

Sonos folks do moderate and contribute here but calling support is far more likely to get you the help you need.

S
  • Smart Haus
  • Author
  • Contributor I
  • 4 replies
  • May 25, 2025

I’ve gone through support and have had different outcomes, hence my question above.

buzz
  • buzz
  • 24656 replies
  • May 25, 2025

It’s possible that there was a bad batch. Here we don’t access to any details.

Jamie A
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  • Jamie A
  • Sonos Staff
  • 1470 replies
  • May 26, 2025

Hi ​@Smart Haus, welcome to the Sonos Community!

I’m sorry to hear that you’re having issues with Sonos One SLs. ​@nik9669a is correct that, while there is staff like myself on the community, this is mostly user run and the staff that are here don’t have the same tools that our support team do.

I tried to look up your case in the system so I could flag it with my colleagues, but the most recent case I can see is for the first RMA you had done. Have you contacted us with a different email address to the one listed on your community profile? If so, please send me a private message with the email you contacted us with or with the case number if you have it.

Once I have your email or case number I’ll follow up with the team and let you know what the next steps are. 

I hope this helps!

S
  • Smart Haus
  • Author
  • Contributor I
  • 4 replies
  • May 26, 2025

Hi ​@Jamie A 

 

Noted, the reason why I posted here is because of the post I attached to my comment, which had the exact same issue I am experiencing.

 

My email was the same but there was a different outcome after that first RMA. The first RMA was for two ONE SLs and I contacted Sonos via the chat, we troubleshooted and then they said it would be a RMA replacement and requested it be sent to our distributor. I had email correspondence from Sonos support directly to my distributor asking for replacements. 
 

 I did the same process on the third speaker as I did with the first two that were RMA’d but the difference was the RMA was not offered on the third speaker so no email correspondence was made and I did not get any reference number. I’m not sure if Sonos keeps records of chats?

Because it was a restaurant I replaced the third at my cost, thinking it would be RMA’d but it wasn’t and now recently we have the fourth ONE SL that has blown which I just sent straight to the distributor.

So now I go back to my initial question, were these units defective which caused them to blow and if the two were initially replaced (even though they were out of warranty) why are the other two not being replaced because of the exact same issue?

Jamie A
Forum|alt.badge.img+17
  • Jamie A
  • Sonos Staff
  • 1470 replies
  • Answer
  • May 26, 2025

Hi ​@Smart Haus,

Looking into it, we stopped producing the One and One SL in 2023 and all subsequent stock of those products have been sold, not even the refurbished section of our site has any for sale. If your units were defective, I don’t have a way to look into it as we don’t have all the same tools on the community as our support colleagues do. Because of this, I don’t have a way to look into the replacement process itself or if there is any way to get your speakers replaced, this would be a question for them. 

Without a case reference number, I don’t have anything I can ask the team to follow up with, however I have passed along your email. If you have any email replies from them or chat transcripts, that should have a case number listed. If not, then I would recommend reaching back out to support to see if there is anything that can be done.

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