I have many fitness studio locations that use the sonos port and as of last week every single sonos is disconnecting all day every day. The only way to get it to come back is to power cycle the unit. Was there an update that is causing this? Is there a solution? We have turned off all 2.4ghz frequencies in each studio without any resolve. We have changed it to channel 1, 6, and 11 and it still happens. I dont think this matters as the port is hard wired. Is anyone else having this issue?
Sonos Disconnecting Constantly - Hard Wired
Best answer by Airgetlam
Since your Port is hard wired, it would be extremely odd for it to be a wifi interference issue. Much more likely to be a duplicate IP address issue, or an issue of the originating stream. I’d certainly start by unplugging the Port (and any other Sonos devices) from power, and while it is unplugged, rebooting the router. Once the router recovers, plug back in the Port.
What source of music are you using? There’s a reported issue, for instance, in Spotify,. The Sonos engineers are working with the Spotify engineers to resolve that issue, from what I’ve seen in some threads.
If the above suggestion doesn’t resolve the issue you’re experiencing, you may want to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.