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Hi all,

 

My Sonos Connect Gen 2 keeps dropping out. It can stay connected and working fine for days of use, then all of a sudden it will not be available in my system.

Some basics: It’s connected by ethernet to a switch in my office. Wifi is turned off. I use toslink/optical to connect to a Denon amp with DALI speakers. I have a static IP address assigned in my address table. 192.168.1.100.

When this tends to happen: I stream internet radio through tune-in. Once it’s playing it’s totally fine. But once i stop the stream through the app or through the physical button and leave it over night, the next day it’s almost guaranteed to not be connected. 

Other things i have noticed: I have noticed on reboot one time that there was interference or noise coming through my speakers. I am not sure what this was (could have been the cable, but unlikely). I suspect it was coming directly from the Connect itself.

I think this is not a networking issue (as most people point to these days), but a hardware fault somewhere. Is there any way of fixing this does anyone know? Using the sonos port is not an option for me as it doesn't have optical out.

thanks!

Could be a possible thermal event? Where the CONNECT is getting over heated and temporarily shutting down? 

I generally don’t recommend turning off the WiFi component, but as it is working for you, I suspect it’s a moot point. There are many, many people who don’t understand the ramifications of doing so, unfortunately. 

The next time it happens, I would recommend that you submit a system diagnostic within 10 minutes of bringing it back up, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Thanks for the reply. Interesting on the WIFI comment. I had read that it should be disconnected so that the Connect doesn’t try to use the WIFI (and confuse things). Will do some digging on this. 

I’ll try and do that next time if the stars align. There is usually something that stops me; either long wait times, or i missed the disconnect, or i am in a meeting or something else!

If you check your router you will see the Connect is still on your network, however due to reasons your phone app is losing track of it.

I have also seen that. The Connect will turn off and then restart, display a dull light. Then when i press the play button i get a blinking orange light which apparently means a connection issue. I check the back of the connect and can see both green and orange lights on the network port and i can see it’s connected to the assigned IP address on the router. It only comes back in the app if a) i power cycle the connect manually or 2) reboot the router. I haven’t tried killing and re-starting the app yet.

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