Building on other threads on this topic (all of which have been closed by Sonos), I want to also share that I had an absolutely terrible support experience with my Sonos Connect (which powers hard wired speakers in the house). It suddenly lost wifi connection and ultimately Sonos support told me I had to keep it connected to my router -- which is a non-option given where the speakers are located. After it worked fine for 5 years. Ultimately, I bought a Port -- all I got was a 15% off coupon. After countless hours on the phone with support and sales. The Port works fine, including on wifi, but I wish Sonos would have just told me “The Connect is dead, buy a Port” -- and it would also have been nice if they made it easier and less costly to upgrade. I have multiple Sonos devices in the house, but my loyalty is in question after this terrible customer service experience.
Sonos Connect is a non-functional product -- you basically have to upgrade to the Port
I’m confused. Neither the Connect nor the Port can power wired speakers. I assume you must be (or should be) referring to a Connect: Amp which has been replaced by the Sonos Amp.
Please clarify your issue 🤔
Sorry, the speakers are amplified. The Connect (used to) and the Port now enables streaming through the speakers.
+18I would agree that for Sonos a device having a five year life span is fairly short. Not sure why you would want Sonos to proclaim the “dead” when only the WiFi wasn’t functioning - this makes it hard to use for you, but others could still use it. Considering the Sonos warranty (two years) 15% off sounds reasonable to me, though the Port in itself seems too expensive.
Exactly how long should a 2 year (1 year in the USA) warranty last?
You can always go for an extended warranty too.
Aside from Dremel I haven't seen out of warranty support as good as Sonos offers.
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