After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message.
I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.
Sonos App controls no longer appear on your lock screen
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Already have an account? Login
Login to the community
Log in Login with oauth
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Currently the only solution is to downgrade to Sonos App 8.6.
Luckily, I did not update my Connect:Amp.
Agreed. The Sonos-AirPlay protocol/functionality should be disabled from within the Sonos App, NOT from my existing AirPlay1 devices.
This will satisfy people with older devices, like me, who have Lock Screen Controls and Airplay1 devices working seamlessly on one network.
SONOS Please re-release 8.6 as a legacy app or offer it in the Test Flight platform, but don't screw over your customers that have invested thousands of Dollars in you eco-system you just took a crap on for a feature that only makes you be less Sonos like!
edit: Just realized I'm only repeating what's already been said. oops.
No, you can’t turn off Airplay. You have to unplug all airplay devices, which is really Silly.
What airplay devices devices do you have? Other users have disabled airplay through settings on AppleTV and/or Sky Q. Unplugging the device would get it done as well, but shouldn't be necessary.
Nope...that didn't work. 😞
Is there an easy way to do this?
Is there an easy way to do this?
Downgrading the app to v8.6 would just lead to a mismatch between controller version and firmware build.
Sonos need to fix this.
It is ridiculous that the official fix it to turn of airplay on every other device on the network. I have three Apple TVs, why would I turn off a feature that I use? Why not give the Sonos app a toggle to turn off the AirPlay functionality? I can't use AirPlay2 with the Play:1, why not let me turn it off so I can continue to use the app in the user friendly manner that was available before, while still being able to use AirPlay on my Apple TVs? I am so disappointed, I created a forum account just to post this comment.
Not only did we have to wait months for Alexa to work in Australia but when it "was" activated, we only got about 50% at best, of the full Alexa features and NOW with the update to version 9, lock screen controls for IOS no longer work unless you disable your whole house from using Airplay! Come on you guys get your act together or at least don't release updates until they work flawlessly 100%!!!!!
To be honest, I think you guys at Sonos know that SONOS users have invested heavily in your system and know that we HAVE to put up with crap software as we ain't going to change what we have as we outlayed such a large amount of money in the first place.
NOT HAPPY JAN! :@:(
I have numerous Sonos units around the household - but no AirPlay 2 capable devices.
I have Apple TV 4K which I use for AirPlay and an Airport Extreme which I use for AirPlay of sound to my Sonos environment.
But now I no longer can have Sonos control from lockscreen from any of my iDevices!
This is NOT acceptable!
Very disappointed. Plans to upgrade the network are on hold until I see how Sonos fixes this. And yes...it is theirs to fix because they allowed the problem to happen to their customers when they knew it was going to be a problem. If I had known I was going to reduce my functionality, I would have waited.
Why is there a difference between Spotify and Sonos now? Note: I'm pretty sure there's a reasonable explanation I just have no clue what it is.
Turning Airplay off on Apple devices is not the solution.
I simply unplugged the apple TV box that I never use anyway.
Then went to sonos app
More tab - settings - advanced settings
Then “Reset Controller”
The Lock screen now works again.
Hope this helps out others.
I didn't have to reset the controller! just closed the app and re opened.