Hi - we recently started experiencing several issues with our speakers cutting out. We typically use Spotify to stream and don’t have an issue with it on Bluetooth and other speakers. I’ve changed the Sonos network channel between 1, 6 and 11 to no avail. Our speakers are connected using the original bridge but seems like we are constantly getting a ton of interference. We have incredibly fast internet so at a complete loss for why music keeps dropping. 
 

Here is the diagnostic I just submitted. 
 

1367726973

Can you disconnect the Bridge and direct wire one of the speakers in your system, see if that helps?  The Bridge is getting up there in age and sometimes is more of a hindrance than help.

Thanks Melvimbe. I’ll try that. 

Hi Danny - reconnected and hard wired to one of the speakers but seem to still be getting some drop out. 
 

Another diagnostic number in case they look here. 

165742553

I have one Ikea Symfonisk wired to my network and another one wireless in SonosNet. 

Very often the wireless speaker is dropping out. Spotify plays part of the song and then sometimes skips to the next or stops. Streaming radio jump back several hours in time. This happens several times a day.

SonosNet is not on the same channel as my WiFi.

I have a diagnostic number from when the radio skipped back in time: 1692745839

Before you try to fix the wireless issue, try the wired, closed network if you can. All you need to do is simply wiring any of your Sonos products to your router, and your system will switch over automatically. You will need to keep one of your Sonos products wired to your router permanently in this configuration. Your easiest solution to wireless issues may be to switch to the wired network!

When I add a song to the queue in Apple Music when using Airplay 2 the music cuts out for a second before playing again. Happened on my Amp and the Sonos One’s (in stereo). It does not happen when using Spotify on Airplay 2 (making it Apple Music specific) And it does not happen when streaming to my Apple TV from the same sources (making it Sonos specific).
 

My diagnostics: 669892687
I just added a song to the queue a second before sending the diagnostics. So if the reason why it happened is in there it should be easy to find.

Hi @Ghmd_S.

I have taken a look at your diagnostic report and I do see discarded packets of information coming from Airplay 2. This usually indicates that Sonos is not receiving a reliable line of communication from the music source via Airplay 2.

You have said that this happens when you add the music to your queue with Airplay 2. Are you adding the music to your Apple Music app, then casting the music via Airplay 2?

Correct. I am using the Apple music app on iOS. And casting through AirPlay 2 to a Sonos Speaker or Amp.

it happens very predictable when adding a song or album to the que. it’s not random. I have no problems with streaming in any way. Besides this and  sometimes the second Sonos One comes in a little behind the first one (in a stereo setup).

Thanks for the response. 

The Sonos speaker when utilizing the Airplay 2 just acts as a target. To unsure we are getting as least amount of interference as possible, would it be possible to temporarily hardwire the targeted Sonos player to the router and assess if the issue is still present?

Usually if the Sonos speaker works fine and it identified on the Sonos app but not on the Airplay 2 function, the issue is communication between the sources.

We have one Symfonisk speaker, two Play:1s, and one Play:5. All in different rooms. Recently music will cut in and out on one speaker when playing to a group of one or more. This mostly happens when streaming from Radioooo via Airplay, but sometimes also when playing Apple Music via the Sonos app. The diagnostic number is: 

338188706

Hi @Beth S. Thanks for posting.

I have taken a look at your diagnostic and your Airplay 2 audio stream seems to buffer a lot. Interference is a usual suspect. How does the Sonos system function when one of the speakers are hardwired to the main Eero router directly?

Previously, these device disconnect disappearance issues werent really noted or did not happen.  The new controller app update and firmware updates have done something.  It took few attempts to get my speakers connected via phone support.  I have a very fast wifi and dedicated mesh.  I also have hardwired setup available.  The speakers are all in same family room.  Not sure how wifi interference can occur here when it doesn’t happen to any of my other non Sonos devices?  It took few attempts to get the sonos sl ones and the sub connected in the app.  
 

If this keeps up, then the quality of product and ease if app use is going down.  The whole idea was to try Sonos va Bose.  Bose app may be cheesy, but it seems to be more stable as my buddies put it.  Starting to feel regret, especially, after the last tech I communicated with.  

Hello,

I have a Port connected via ethernet to a switch (which is hardwired to our router), wifi on the Port is disabled. The output is connected to the CD input of an Onkyo TX-NR656. The output of the Onkyo goes to a 7.1 speaker setup (rear speakers are wireless) and the output is set to “all channel stereo”. I consistently get intermittent/random dropouts on all speakers with this setup. The music never plays back more than a minute, and dropouts can happen as frequently as every few seconds. The source of music doesn’t matter. Audio dropouts occur regardless of the selected “listening mode” on the Onkyo.

I do not have this problem on my five other wireless Sonos devices (One, pair of Play:1, and pair of Play:3).

I do not have any audio dropouts when using the Onkyo with other A/V devices.

The Port is located in the living room in the “media center” with open open shelving. 

I have confirmed that I have the latest app on my iPhone and the latest updates applied to the Sonos hardware.

I’ve submitted a diagnostic, the confirmation number is: 1600291032.

Thank you.