I have a gen 2 connect that will not join my network. When I try a factory reset it does move the the blinking orange but never to green. While blinking orange I can detect it on my S2 app but when I try to add it, it always fails when it tells me to push the play/pause button to add it with the message of “We didn’t detect a button press from the Connect”
Answered
Gen 2 Connect will not factory reset
Best answer by Airgetlam
It’s entirely possible that there is a failure in the electronics, I would urge you to call Sonos support.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
It’s entirely possible that there is a failure in the electronics, I would urge you to call Sonos support.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.