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Connect:Amp stopping tracks early

  • March 21, 2025
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My Connect:Amp occasionally drops-out and regularly stops tracks 10 seconds before the end. It continues to play the next track at the right time and stays in sync on timing with all my other Connect:Amps, Play 1s and Play 5, but just stops playing for the final 10 seconds.

It is on the latest firmware. Every device is hard-wired. A reboot doesn’t make any difference.

My setup has been stable (since some issues last year totally coincidentally about the time of the app debacle where some of the devices moved to new firmware and others didn’t. I now update them all manually so I can monitor updates and ensure they don’t break everything) except for this one device (and the general slowness of the app everyone has, of course). 

Best answer by Airgetlam

That’s odd. My inclination is to suggest that you check for a solution in the wifi interference FAQ, as that type of behavior is a hallmark of that. Although the last 10 seconds of a song seems to be an oddity. How would a device ‘know’ that a song was going to end?

I think I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Airgetlam
  • Airgetlam
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  • Answer
  • March 21, 2025

That’s odd. My inclination is to suggest that you check for a solution in the wifi interference FAQ, as that type of behavior is a hallmark of that. Although the last 10 seconds of a song seems to be an oddity. How would a device ‘know’ that a song was going to end?

I think I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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