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Answered

Connect AMP (Gen 2) can't complete hard reset

  • April 19, 2022
  • 3 replies
  • 2692 views
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My Connect AMP is having issues connecting over wifi. I tried a hard-reset, but it has now had a flashing orange and white LED for the past 15 minutes. There are no speakers attached so I’m sure it’s not an issue with the speaker arrangement. 

The Connect was connecting to my system fine over ethernet, but when I tried to connect it over wifi via the update network option, my phone was not able to recognize and connect to the AMP. 

I’m worried that the wifi on it may be “fried”. Any suggestions would be much appreciated. 

Best answer by buzz

Temporarily wire the unit to your router. You may be able to get it going again, but hardware fault is a high probability.

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3 replies

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  • GuitarSuperstar
  • Lead Maestro
  • 10452 replies
  • April 19, 2022

The flashing orange and white light could indicate a fault condition. I would contact Sonos Support:

https://support.sonos.com/s/contact?language=en_US

"Receive with simplicity everything that happens to you." - Rashi
buzz
  • buzz
  • 24638 replies
  • Answer
  • April 20, 2022

Temporarily wire the unit to your router. You may be able to get it going again, but hardware fault is a high probability.

P
  • Pdubaduba
  • Author
  • Contributor I
  • 1 reply
  • April 20, 2022

Thanks - turns out it was hardware fault. Wifi card is shot per diagnostic test. 

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