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App update restarts my PC


Hi support. My PC restarts in the middle of update install on Windows 10 app. 13.4.1. It has done that on earlier version, and then it didnt in a long while. But the last update, it started again.

I have send an diagnostic with number 264811369 to your support dep.

Just to let you know, that theres a problem with the app update on the latest version.

 

Best regards,

Michael

Best answer by James L.

Hi @mobimob,

 

You’re part of an active beta test for that version, so we can’t provide support here. Please use the Beta Community to report an issue with this version.

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6 replies

James L.
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  • Retired Community Staff
  • 1058 replies
  • Answer
  • December 1, 2021

Hi @mobimob,

 

You’re part of an active beta test for that version, so we can’t provide support here. Please use the Beta Community to report an issue with this version.


  • Author
  • Contributor I
  • 5 replies
  • December 1, 2021

Hi James, well I also thought that I was a part of a beta, but on my Coommunity beta pages, it says that Im not :) So I cant get help there…..I have had trouble before, that I werent a part of the beta, even though I have enrolled. Can you help me with access to the beta?


  • 19684 replies
  • December 1, 2021

Hi. This is a user forum for the live version of Sonos. It is not part of Sonos Support so I think you should be contacting Sonos directly about this. 


  • Author
  • Contributor I
  • 5 replies
  • December 1, 2021
John B wrote:

Hi. This is a user forum for the live version of Sonos. It is not part of Sonos Support so I think you should be contacting Sonos directly about this. 

Hi John B, yes, correct, but My Beta forum says I should post here, beacuse Im on the same version as live users. 🙂 So now Im confused 🙂 Thats why I have replied to James above.


  • Author
  • Contributor I
  • 5 replies
  • December 1, 2021

I have several issues, but cant post them on beta, even though Im on it :) The Beta forum says, Im on the same version as live users, so i have to use the public Forum…...Strange.


  • Author
  • Contributor I
  • 5 replies
  • December 1, 2021

I have been in contact with Support Live chat, and the Beta team will contact me. So Ill wait for them. Thanks to all!


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