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The voice does not match the mouth 

On what? What TV, what Sonos, what source? How is your Sonos connected?


Fix your TV, or downgrade to stereo audio from it.


I’m using the ultra arc when I use only the tv speaker the voices match and when I switch back they don’t match the mouth 


It is a Samsung tv  and using the arc HDMI cable 


Which Samsung TV? What audio settings do you have set up? On my Samsung, there’s no delay, although I have an Arc and not an Arc Ultra. Have you called Sonos Support to discuss it?

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.