updating music library please wait

Is your system fully updated?

How many tracks?

What speaker are you using for the update? Do you have a more capable one available?

Is that from a desktop controller? Have you tried doing it from an app?

Have you tried refreshing your network and starting the process over?

yes my system is fully updated

i have close to 1000 tracks 

i am using desktop controller. on the app, add shared folders is grayed out 

i have always used desktop controller to add my folders 

yes i did refresh but the when i go to the app i still updating music library

i also restarted and reinstalled sonos 

also i just reset my pc 

i had backed up my files on google drive and downloaded them once my reset was complete

fixed i factoery reset all my speakers and reconnected them