I’m setting up a Playbar. When I get to the step of setting up my IR remote:
I’ve power cycled, then factory reset the bar. Still having the same problem. My remote is IR, and I can see the light blinking with my phone camera.
thanks in advance for any help
+18Did you try to take the battery out of ir remote, wait a few seconds and put the battery back into remote control? Battery status is ok….? Already tried a new battery?
I have the same issue. It used to work perfectly, but had to reset my Playbar due to some other issues.
Looks like a software bug to me:
I have the same exact in app experience as shown in the video trying to setup a new xfinity remote for my playbase
I’d be tempted to reboot the PLAYBAR or PLAYBASE.
If that fails, I would submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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