TrueCinema setup between Beam Gen 2 and Sonos Ace headphones not completeing.

Question

I have a Sonos Beam 2 and Ace Headphones.

I have set up the headphones for audio swap and it works fine whether through the app or via the swap audio button on the headset.

The problem I have is when trying to set up TrueCinema. I get it started and the Beam 2 emits the sounds so it can do it’s spatial awareness set up.

I then get the spinning circle on my phone that just goes on and on and doesn’t end.

I have tried numerous “fixes” from Google etc.

Reset and re configured my Beam and Headphones plus reloaded the app after rebooting my phone.

Also switched everything off (including my Router) and started from scratch to no avail.

I have tried it with TV output on, Phone bluetooth on (with Ace paired and without but still keep getting the circle and “wait” message

Airgetlam · Answer

I’dcall Sonos Support to discuss it, rather than relying on possible misinformation found on Google.When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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