SONOS Roam loses Bluetooth connection to PC

Question

I like to play music from my PC via bluetooth connection over my SONOS system.

For that, I connect my SONOS Roam to my PC, then I group my other SONOS speakers (12) with the SONOS Roam.

Very frequently, after a while (20-30minutes, or an hour; varies) the sounds starts to drop out intermittently. Sometimes it stops completely, and then I notice the Bluetooth connection between SONOS Roam and PC has been dropped completely.

To reconnect them, I typically have to restart the PC or at least put it in sleep mode.

Any suggestions, ideas, solutions?

Thanks,

Miguel

Airgetlam · Answer

That seems odd, I’d think the sending device might be dropping the connection, not necessarily the receiving device, but either way, I’d likely call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

If it is the Sonos, they’re likely able to help, but since you’re not using the Sonos software itself, their hands might be tied, in terms of data they can look at.

Of course, it could be relatively simple wifi interference blocking the Bluetooth signal from reaching the Sonos.

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