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I have Sonos for PC version 17.2.1 and Windows 11 24H2.  Sonos components 1 Boost, 1 Connect Amp, 1 Play 3 and 2 Play1's

Both the Sonos app on iOS and Android work perfectly.

 

My Issue is:

If I open the PC Sonos app while my antivirus is running it immediately shuts itself down. 

I can open Sonos app before I load the antivirus software and it works perfectly, if I keep it open it works OK even after the antivirus is loaded and running, but if I close it I can’t reopen it again without shutting down the antivirus.

I have made sure that both Sonos.exe and Library Services are allowed through the firewall. It is running on a private network.

I have tested the issue with the following antivirus systems:  Bitdefender (my preferred), Norton, Malwarebytes and Windows Defender.  All produced exactly the same issue.

Does anyone have any suggestions?

Tony

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system, particularly if you’re having an issue with an antivirus app. Although it could be they’ll tell you to turn it off until the antivirus folks release an update that doesn’t kill your Sonos app. 

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