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Hello guys, I am a mariner and so I stay on ships mostly where internet connectivity is very less. We do have internet onboard but its via satellite and the speed is not at all good.

I was looking for a sonos system and the best buy sales person advised me to get sonos five, and he misinformed me that this speaker is Bluetooth compatible, I came onboard and the first thing hit me that it doesn’t have Bluetooth.

We sailed out from the port and I could not do anything about it.

I could set up the system with my iOS device making another android phone as hotspot wifi. All was good until I had internet signal on my android device. I did all the setup, also saved the EQ as per my taste. 

After we went out to sea, we lost telecom signal, then my system was not showing on the sonos app. I connected the system to onboard wifi, and there was an update to the sonos app. I updated the application.

After update, still no system… somehow after hours of hit and try I could get the system on the app. (this included multiple times resetting the Sonos five)

Now, I am unable to use the EQ settings, it keeps resetting to zero and I am really fed up and feel so so bad to have invested so much and still unable to use the system.

I earn very less and I feel like crying seeing my hard earned money going in vein like this,

please help.

Firstly, the Sonos Five does not need to be factory reset in order to join a new WiFi network, nor does multiple factory resets help with connectivity issues especially when internet connectivity is poor.

If the EQ keeps resetting to zero, then there is a communication issue between your mobile device and the Five, likely caused by the poor internet connection. When you have a stronger connection, attempt to adjust the EQ again.

If you keep the Five, rather than returning it for a speaker with Bluetooth, then I’d suggest you use the Line-In connection on the Five for a more reliable method of playing audio when the network is not stable.

If you are not going to be able to return the Five within the free return window contact Sonos support and ask for an extension until you are in port and can do the return.

Thank You gentlemen for your important input. Have a great day ahead. 

I will talk to Sonos support as suggested by Sir Stanley. 

You purchased the Five from Best Buy and were misinformed by a salesperson there over the Five’s capabilities.

The Sonos Terms of Sale only apply where the product was purchased directly from Sonos.

I fail to see how Sonos Support have any say over Best Buy’s return window.

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