Good day,
I have two Sonos Era 100. They both work fine individually when i connected them to my computer via bluetooth. However, when i paired them up as a stereo pair, the speaker that isn't connect to the PC keeps breaking up, and the one that is connected works perfectly. Same thing happens when i connect my Samsung phone to the stereo pair. I have also tried connecting Bluetooth to the other speaker and the problem persist in a reverse manner. The breaking is extremely frequent, about half or one full second every ten seconds. When i off the wifi the breaking is way worst.
The two speakers are on either side of my 27 inch monitor and the computer is on the left side under the table. Bluetooth from the computer is a Bluetooth 5.0 dongle from TP Link. Mesh router is about 5.5meters (18 feet) unblocked from my PC.
I have no issues when streaming spotify from my phone.
I have tried all of solutions i can find on the web, including power cycling on the speakers, unpair/re-pair stereo pair, factory resets, wifi reboot, changing wifi channels, swapping the speakers left and right but none of those are working. I have even removed/unplugged any device that might cause interference to the wifi/Bluetooth signals, eg Google Home, IR controlled LEDs, etc.
To add on, I have a very strong wireless connection and speed (10gbps, wifi 7 with mesh routers). The SNR ratio shown on the app is always above 40. Even after shifting my mesh router to where the PC and speakers are, and with SNR over 60, im still having the same issues.
I have previously spoken to a Sonos live agent, went thru the textbook diagnosis and remedy and nothing worked.
Im very disappointed that nothing seems to fix the issue. Please help me find a solution.
Thank you.
Diagnostics number [redacted]
Moderator edit: Recorded and removed diagnostics number.
