My CR200 is no longer connecting (after a Sonos engineer did some.recent work which fixed another problem). Question: If I do a “Factory Reset Controller” on my CR200, will I lose all my Sonos playlists (after 20 years of painstaking work — I don’t want to even remotely risk this)?? Thank you for any info.
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Nothing important is stored in the controllers. A copy of important details, such as playlists, is stored in each player.
EDIT: Rather than starting with a Factory Reset, pop the battery out for a few seconds. In general with SONOS products Factory Reset, while it might accidentally work through an immediate issue, is usually not a permanent fix.
CR200’s are past EOL (End of Life). A typical issue is that screen touch sensitivity degrades in the lower right screen corner and slowly spreads diagonally, in an ever expanding area, to the upper left.
Note that the CR200 only works with S1 firmware. I’d be very reluctant to update player firmware if I was using a CR200. Maybe another user has recent experience with this.
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