Answered

Selecting "add music services" produces no list of services

  • 10 June 2023
  • 7 replies
  • 139 views
A
Userlevel 3
Badge +8

When I select “Add music services”, I get the spinning wheel but no list of music services ever appears.  This is using the mobile app on either an iPad with iPadOS 16.6 or an iPhone with iOS 16.5.  Sonos app is version 11.9, S1.

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Best answer by Corry P 15 June 2023, 11:12

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7 replies

Airgetlam

You might find assistance in one of these threads:


 

 

Bruce
S

Same issue with S1 products. App just stuck. Cannot add music services anymore.

rebooted everything, all products up to date…

help please!

controlav
Userlevel 7
Badge +23

Same issue with S1 products. App just stuck. Cannot add music services anymore.

rebooted everything, all products up to date…

help please!

As detailed in the original threads, use the PC or Mac S1 apps.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
S

Thank you so. Much for your help. It worked perfect with my PC.

A
Userlevel 3
Badge +8

Same here.  Worked successfully on my Windows PC Sonos app.  Sonos support says this is a known issue on the iOS app that is being worked on.

Corry P
Userlevel 7
Badge +18

Hi @AustinJerry et al

We now consider this issue resolved. Please ensure your Sonos system is up to date.

If you continue to see this issue, please get in touch with our technical support team for assistance.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
A
Userlevel 3
Badge +8

Confirmed--now working as expected in the iOS app.  Thanks!

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