S1 update issues again

Interesting. I don’t have an S1 system myself, but I’d try a couple of things…and am unsure if any will work, since I’m not 100% sure what’s going on. 

First, try unplugging all your S2 devices from power, than try the update. That would tell us if there is any S2 interference. My bet is there’s none, but it is a worthwhile test.

Second, try a network refresh. Unplug your S1 Sonos devices from power (wouldn’t hurt any to do the S2 devices, too), then reboot your router. Wait two minutes, then plug in your S1 devices, and check for updates. If that works, once you’ve applied it, plug back in your S2 devices, if needed. 

I suspect that’s more likely to ‘fix’ the issue, but only if my instincts are correct.

If they aren’t, and it doesn’t ‘fix’ the issue, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Just as a note, there is only a single generation of PLAY:3s. 

And they are S2 capable if you’d want to use S2 on more devices.