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Roam plus Era 100 - Spotify stream - songs skipping after 30 seconds or so

  • 13 September 2024
  • 1 reply
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I have had a Roam for the last couple of years and it has mostly worked well.  I do not like the new app, but I like the Sonos ecosystem and decided to expand the system with an Era 100.  I thought I would be ok as I suspected that the app issues were related to large/complicated Sonos setups and that progress was being made on system stability.

But I am now having issues where songs from a Spotify stream just skip after playing for 30 seconds or so.  It is an intermittent problem, but I just had 5 songs in a row skip.  I mostly use the speakers as a group - both playing.

Is this worth taking up with Sonos support given the intermittent nature of the issue?  Do you know if Sonos keeps an internal log of song skips and the reasons behind them?

Feeling deflated about my new purchase.

Best answer by Airgetlam

Yes, it is absolutely worth taking up with Sonos support. No, they don’t keep a log…unless you submit a system diagnostic within 10 minutes of experiencing this problem, and then that log is generated. 

I would definitely call Sonos Support to discuss it.

 

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1 reply

Airgetlam
  • 41811 replies
  • Answer
  • September 13, 2024

Yes, it is absolutely worth taking up with Sonos support. No, they don’t keep a log…unless you submit a system diagnostic within 10 minutes of experiencing this problem, and then that log is generated. 

I would definitely call Sonos Support to discuss it.

 


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