This has been going on since the disastrous app update last May. In the middle of a song the sound will just stop. If you look at the app it is still playing, the phone wasn’t in my hands so I didn’t touch anything. It happens with a bunch of different speakers, sometimes one of a stereo pair, sometimes both, sometimes it’s 1 out of 5 speakers, sometimes all 5. No pattern I can find. After messing with it, changing speakers, stopping & starting the music, rebooting the app, sometimes it will just start working again.
anyone have any ideas or do we just chalk this up as another of the million bugs in this fiasco they call an app?
And please don’t say “unplug all your speakers” since half of them are portable and have batteries.
Best answer by Airgetlam
Duplicate IP addresses would cause exactly what you’re describing. But if you’re unwilling to power down your speakers, it may be slightly more difficult. You’d likely need to set up ‘reserved’ IP addresses in your router’s DHCP table, something that should be mentioned in your router’s manual.
Of course, you may prefer to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Duplicate IP addresses would cause exactly what you’re describing. But if you’re unwilling to power down your speakers, it may be slightly more difficult. You’d likely need to set up ‘reserved’ IP addresses in your router’s DHCP table, something that should be mentioned in your router’s manual.
Of course, you may prefer to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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