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Question

Problems Leaving the Beta Testing Program

  • February 22, 2026
  • 1 reply
  • 11 views

I decided to leave the Beta program. I took the relevant steps and got an email saying I had been removed from the program.

I factory reset all my devices. I deleted the Beta Apps from my iPad, iPhone and iMac. I installed the regular Apps on my iPad, iPhone and iMac.

I managed to connect my new Sonos Era 100 and everything worked fine. BUT THEN, I tried to add the other devices, and a message popped up saying I needed to update the (non-Beta) app. I clicked on it but it wanted to instal the Beta App again!!. This was before I removed Test Flight.

I went to Test Flight and removed the Sonos Beta App. I then deleted test Flight altogether. It gave me the same message about updating the (non-Beta) app. When I clicked the button, it told me I needed to instal Test Flight. Clearly not a good idea, since this would take me back to the Beta App.

After a long discussion with the person on chat, it turns out the have to escalate the issue to the Betas team and out would rake them a day to get back to me.

So here I am stuck without my Sonos System for the next couple of days, but not sure why.

Thew transcript of the chat was painful to say the least.

I thought Sonos had fixed (most of) their bugs. Clearly there is still work to do.

 

Has anyone else had problems trying to revert to normal Sonos use?

1 reply

Mr. T
  • February 22, 2026

Simple solution would be to register your system under a different email address that is not flagged for beta.

When the beta flag is removed then you can transfer the system back to your previous email address.