Anyone else finding their products dropping in and out since March 31st update?
Our play:1's have been intermittent all weekend and today- 6th April, all products refuse to play any streaming services including BBC sounds and Spotify.
I have tried a full system restart of both my hub and sonos products, but no dice.
Anyone able to shed any light on this that doesn't involve me resetting/re-adding products etc. ive spent 3 hours on this today already.
Were the Sonos products powered off when you rebooted the router/hub?
Have you called Sonos Support to discuss it?
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Hmmm. It strikes me that the term ‘Hub’ could be a Sonos BRIDGE or Sonos BOOST, in addition to a router. What do you define it as?
To make it explicit, the full network reset is.
Power down ALL Sonos.
Reboot the router and controller.
Once it is stable power up the Sonos.
If that fixes your issue you might avoid it next time by reserving addresses for all Sonos in your router's DHCP settings. Once done do the reset above again to lock in the new addresses.
To clarify my hib, i mean my broadband router. Apologies I didnt make that clear.
Thanks for coming back to me guys.
‘Hub’ is somewhat generic, unfortunately, and can be applied to a multiple of devices, in this context. Thanks for the clarification.
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