I can’t finish the setup on my new era 100. It seemed to connect to my WiFi ok or it has found it on my WiFi easy enough but this has come up each time I’ve tried
Question
finish setup
Interesting. I’d be tempted to check the Sonos Network Requirements FAQ, then reboot both the router and the Sonos by unplugging them for two minutes.
If that fails, I’d call Sonos Support to discuss it.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Any ad blockers or VPN your network or controller?
Just to add, what may be going on is some sort of inability to reach the Sonos account server to ‘add’ the device to your account. This could be one of many different issues, including port blocking. Which is why that FAQ is so important. Not enough information to be certain, though, which is why that call to Sonos might be helpful. They have access to more hard data, something we don’t.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.