Skip to main content

my connect amp has been temperamental, but has more or less functioned as i wanted since the initial purchase in 2018. i use it to stream music to old analog bookshelf speakers.

it went beyond temperamental and stopped being recognized by the sonos app about 6 weeks ago. i’ve been fiddling around with it, on and off since then. i deleted then reinstalled the sonos app, performed a factory reset numerous times and attempted to log onto my wifi network several times. i have been able to get to the point in the sonos app where i can enter the password. i can see the correct network, i input the correct password, but sonos cannot get on the network.

i have seen suggestions to make changes to my network for the sonos. i have five other devices on my network, so i am reluctant to make any router changes for the sonos.

i’m thinking, that maybe, i had a lightning surge 6 weeks ago, and that maybe something on the sonos got surged and that is what is preventing it’s entrance to wifi network.

this connect amp ordeal, over the last six weeks or so, has been a major time bandit. i am almost done with it.

i appreciate any suggestions. can it be diagnosed and repaired? or should it be trash canned.

Wire it to Ethernet, submit a diagnostic, call Sonos.   

thanks for your reply

Do you still have a Bridge? If you do, put it in the trash, they are way too old and have unreliable psus which cause random network problems.

no it’s not a bridge.

it’s a connect amp that i purchased new in 2018.

i am going to trash it though.

They still sell on third party resale websites. 

i’m not comfortable selling it since it’s not work properly and is temperamental.

 

Say just that in the sales listing, even completely dead ones sell.

Also, check your product profile at Sonos.com you may have an upgrade credit. You can still sell or trash the unit.

Terms & ConditionsCookie settingsAccessibility statement