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Question

Can’t play songs via Tidal in the Sonos app

  • February 24, 2026
  • 3 replies
  • 31 views
T

Hi, thought I would ask here first before contacting Sonos support. I own a variety of era 100s and 300s and a gem 2 beam in different rooms. I can play music directly fly through my tidal app and cast it to whatever speaker with no issue whatsoever. However when I try to play music through the Sonos app and select a speaker it just loads and eventually says it’s having trouble. Interestingly I can play a song straight away in the Sonos app of if I click the three dots and click play now (I think this is some kind of queue function). I tried removing and re authorising my tidal account through the Sonos app but to no avail. Any suggestions would be appreciated.

thanks 

3 replies

Airgetlam
  • Airgetlam
  • February 24, 2026

Huh, that’s odd. It certainly shouldn’t be that way, and even more confusing since you’ve deleted and re-added the connection. I think I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Sorry to throw you immediately to support, but they have access to information we in the public don’t…including, oddly, yourself. 

Bruce
    T
    • Thewiseleon
    • Author
    • Contributor I
    • February 24, 2026

    Thank you - after continued fiddling around with the app it seems I can play everything through the Sonos app via tidal except my favourited tracks. 

    Airgetlam
    • Airgetlam
    • February 24, 2026

    Glad (most of) it is working for you. Not being a user of Tidal, I’m not in a position to help with the missing part, but I do wonder if they don’t ‘publish’ that data to the Sonos client. Which could be a missing element in the SMAPI, I don’t know. What I do know is you’re better off calling Sonos support directly. 

    Bruce
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