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I'm using Shield TV Pro with the Sonos Beam 2, recently when I stream 4k videos with Dolby digital / atmos, the sound drops/skips after 10-15 minutes of watching the video. If I pause and play it returns to normal, after 10-15 minutes it happens again.

Please help. 

I'm using an NVIDIA Shield TV Pro connected to a TCL TV and Sonos Beam Gen 2. Recently, when streaming 4K content with Dolby Digital or Dolby Atmos, the audio starts dropping or skipping after about 10–15 minutes. If I pause and resume playback, the sound returns to normal—but the issue comes back again after another 10–15 minutes.

Please help me resolve this issue.
 

Do you have another device that can stream the same or similar context? If so and all goes well then it more likely a settings for your Shield. 

If the same issues occur with another streaming device then it may be something going on with the HDMI  connection to the Beam2.

Of course you can always run a diagnostic within 10 minutes of the occurrence. Make note of the reference ID. No not post it in the community. Call Sonos Tech support to discuss the data.

Do you have another device that can stream the same or similar context? If so and all goes well then it more likely a settings for your Shield. 

If the same issues occur with another streaming device then it may be something going on with the HDMI  connection to the Beam2.

Of course you can always run a diagnostic within 10 minutes of the occurrence. Make note of the reference ID. No not post it in the community. Call Sonos Tech support to discuss the data.

Thank you. 

I checked, streaming through TCL TV, no problem.

So I wonder, should I change HDMI between the Shield and the TV or factory reset the Shield? 

I’d first try changing the HDMI cables. If no joy then try a reset of the Shield.

This next step Factory Reset is risky in the sense that you would lose any stored playlists if the Beam is your only speaker (surrounds/subs don’t count) and erase any data that would used in a diagnostic. So weigh this option carefully.

Otherwises submit the Diagnostic as I suggested. Let us know what worked.

I’d first try changing the HDMI cables. If no joy then try a reset of the Shield.

This next step Factory Reset is risky in the sense that you would lose any stored playlists if the Beam is your only speaker (surrounds/subs don’t count) and erase any data that would used in a diagnostic. So weigh this option carefully.

Otherwises submit the Diagnostic as I suggested. Let us know what worked.

Changed Hdmi cables, changed Hdmi ports, did factory resets to Shield, TCL TV, Sonos soundbar.... Nothing helped, keep skipping audio during Dolby playback.. 

I am loosing it, everything worked well till few weeks ago. 

What did Sonos Support say, when you submitted the diagnostic, and called in to discuss it, per ​@AjTrek1 ’s suggestion?

 

According to Sonos support, the issue likely originates from the Shield, as the same content plays fine when streamed directly on the TCL TV through the Sonos soundbar.

They reviewed the diagnostic, nothing unusual.


 

 

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