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Answered

App barely working at all now

  • February 5, 2026
  • 10 replies
  • 171 views
G

The app seems to be getting progressively worse. I’ve now got the following issues. 

  • Alarm didn’t go off today
  • Tried and failed to play music to the relevant speaker 
  • if trying to interact with app, I need to close and restart as many as 4 times before it properly loads
  • Can’t play music to several speakers 
  • Almost impossible to play everywhere - always fails 
  • My WiFi is good around the house 

is there an update coming any time soon to fix all of this? Terrible experience for a system so dependent on the app, especially if you have lots of devices. 
 

Graeme 

Best answer by Airgetlam

I’d certainly try a network refresh. Unplug all your Sonos devices from power, then reboot your router. Wait two minutes, then plug back in your Sonos devices. Wait another two minutes, then open your controller and check for any remaining updates to your Sonos system. Finally, test.

If this doesn’t change anything, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

    10 replies

    Stanley_4
    • Stanley_4
    • Grand Maestro
    • February 5, 2026

    As long as you are sure all is well with your network and setup and only an update will fix it there is nothing we other users can do to help.

    If you decide there might be something local as the problem we can likely get you working.

      T
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      • Train_dude
      • Avid Contributor I
      • February 5, 2026

      I’m having the same problems. They started after the recent update. Everything was working perfectly before, and nothing else has changed except the Sonos update. I’m currently on version 93.1-73290

        Airgetlam
        • Airgetlam
        • Answer
        • February 5, 2026

        I’d certainly try a network refresh. Unplug all your Sonos devices from power, then reboot your router. Wait two minutes, then plug back in your Sonos devices. Wait another two minutes, then open your controller and check for any remaining updates to your Sonos system. Finally, test.

        If this doesn’t change anything, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

        There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

        When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

        Bruce
          MoPac
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          • MoPac
          • Headliner III
          • February 5, 2026

          Train_dude: 

           are your issues the same as Graeme_2476?  If not what are you experiencing?

          T
          Forum|alt.badge.img+1
          • Train_dude
          • Avid Contributor I
          • February 5, 2026

          When playing music from Apple Music within the Sonos app, the app isn’t accurately showing the remaining time on the track. The progress circle around the pause button doesn’t update unless I close and restart the app.

          Clearing the “Recently Played” playlist also isn’t working properly—I have to restart the app first, then hit the clear button for it to go through.

          Additionally, when I play a song from Apple Music, the music starts playing, but the Sonos app still shows the track as “loading.” I have to close and restart the app for the song information to appear correctly

          Airgetlam
          • Airgetlam
          • February 5, 2026

          That certainly suggests some difficulty with the speakers reaching the Apple servers to grab all of the information, but from your description, it is hard to tell where that issue is originating. 

          If the refresh I mentioned above doesn’t change anything, I would reiterate the need for a diagnostic, followed by a call. 

          Bruce
          buzz
          • buzz
          • February 5, 2026

          It’s very likely that there is a communication issue between the controller and the players, but we can’t be sure. Only the diagnostics will give the details and diagnostics are not available here.

          SONOS units chatter extensively with each other and the controllers using the local network. Web browsers go straight out to the Internet. SONOS issues are frustrating for users because the assumption is that the network is “perfect” if web browsers and email clients work OK. Unfortunately, the local network can struggle with the chatter. A router update or a change in the local environment can cause new issues.

            MoPac
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            • MoPac
            • Headliner III
            • February 5, 2026

             I have noticed large playlists take some time to load.  Just loaded one with 2745 tracks.  Being a somewhat impatient guy I’m trying to touch Shuffle which keeps turning back off until the entire playlist is loaded.  I do prefer systems that use a server to access your music.  Much faster.  I just have to be more patient.

             When I use the Port digitally connected to the KEF LS50 WII speakers I’ll use the Port as an Open Home device.  That way I can control it with the Linn or Lumin app.  That allows me to access the servers on the network.

            O
            • Ogal
            • Lyricist I
            • February 9, 2026

            The app seems to be getting progressively worse. I’ve now got the following issues. 

            • Alarm didn’t go off today
            • Tried and failed to play music to the relevant speaker 
            • if trying to interact with app, I need to close and restart as many as 4 times before it properly loads
            • Can’t play music to several speakers 
            • Almost impossible to play everywhere - always fails 
            • My WiFi is good around the house 

            is there an update coming any time soon to fix all of this? Terrible experience for a system so dependent on the app, especially if you have lots of devices. 
             

            Graeme 

            Have the same problems or seminar since a few days.  The netwerk is fine but nothings seems to work with device not being able to connect or work properly. Have tried it all as per the recommendation. Defintely sure it is Sonos itself that messes up. Do something !

              Stanley_4
              • Stanley_4
              • Grand Maestro
              • February 9, 2026

              Since you tried all the recommendations there is nothing more we other users can do for you. 

              A call to Sonos support should be your next step.

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