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Hi,

 

I am having an issue with YT Music, it was connected fine but the playlist wasn't sync'd and I tried removing and adding it back but now it shows no playlists and can't find ANY songs on YT Music. There are no errors, I tried unplugging the speakers, deleting the app and reinstalling it, rebooting my router and wifi, nothing works. I tried using a non premium account (just to see if it worked), it also doesn't work. I was wondering if there is a way to see logs so that I may see why it doesn't work? YT Music on my phone or computer work fine.

I also am having this problem !! HELLLP @sonos

To my knowledge, Sonos has ‘hidden’ the logs from us, most likely due to GDPR reasons, since access to them likely includes PID. Or maybe they’re just afraid, I don’t know. In any case, as Sonos support doesn’t frequent these community forums, you best bet is to call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system. Including access to any diagnostic data you may submit, which again, we unwashed users don’t have access to. 

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