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Question

alexa response plays over content

  • December 23, 2025
  • 1 reply
  • 3 views

I have 2 Era 100 speakers setup as a stereo pair connected via WiFi. I’ve installed the Sonos skill on Alexa and gone through the setup process in the app. Everything works, but there seems to be a bug compared to an Amazon Echo device. 
 

When I ask “Alexa, play the latest episode of NPR Up First”, the Alexa response is “You laying the latest episode of NPR Up First from Amazon Music” followed by the rather lengthy episode title; the episode is also laying at low volume in the background while Alexa reads the title. When she’s done with the title, either 1) the volume comes to normal, episode continues playing, but I’ve missed the start or 2) the episode stops being playing and I get silence or 3) the episode stutters then re-starts and plays. 
 

I use this example because it’s most audible due to the long episode titles, but the same happens when I play music from Spotify; Alexa is reading the title while the song is already playing. 
 

in contrast, on an Amazon Echo device, or the Alexa app, Alexa will say her response completely, then start media playback so I don’t miss the start of podcasts and music. 
 

It appears the playback start of the requested media should only be triggered after the Alexa response is done, and why’s happening is that both the Alexa response and the media start are triggered at the same time. 
 

this really degrades the user experience. Any chance this can be looked at? I can reproduce this with 100% consistency. Running the latest firmware version. 

1 reply

Airgetlam
  • December 23, 2025

Since Sonos Support isn’t ‘living’ in these forums, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.