I have multiple alarms set to play music on my Sonos Move. All function as programmed but one. When the time for the alarm happens, the chimes play instead of the music. I have tried different music, changing the time by a minute, deleting the alarm and re entering an alarm; but it always plays the chimes instead of the music. Only for the 9:00 am alarm! I have the latest App upgrade. Any ideas?
alarm problems
Best answer by Airgetlam
If indeed they are Sonos alarms (and the above post is definitely a possibility), it means that at the time the alarm goes off, Sonos can’t reach the indicated station, for some reason. Rather than not playing at all, and missing the alarm, it defaults to a chime.
You seem to have done the things I’d normally recommend, so I’d suggest that you submit a system diagnostic within 10 minutes of the alarm chiming, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.