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Answered

Airplay

  • 20 September 2024
  • 3 replies
  • 55 views

Airplay on my Apple 15 will play for one song then cut out. I uncheck the speaker and recheck it and it will go for another song than cut out again.

The odd part is that when you look at it in airplay it looks like its playing (eq bars going up and down)

I’m only running one speaker but this happens though Apple Music, Sirius, and especially my music library.  

Best answer by Airgetlam

That sure sounds (no pun intended) like a poor network connection between your speaker and the router. I’d certainly review the wifi interference FAQ. I’d also likely do a ‘network refresh’ to capture any potential duplicate IP address issues, as well as DNS issue ( the DNS wouldn’t affect AirPlay 2 or local library, but could potentially affect Sirius) by unplugging your Sonos from power (including any BRIDGE/BOOSTs you may have not mentioned) and while the Sonos is unplugged, reboot your router. Give the router a minute or two to recover, then plug back in your Sonos, wait a couple of minutes, and test.

If these don’t resolve your issues, I would submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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3 replies

Airgetlam
  • 41838 replies
  • Answer
  • September 20, 2024

That sure sounds (no pun intended) like a poor network connection between your speaker and the router. I’d certainly review the wifi interference FAQ. I’d also likely do a ‘network refresh’ to capture any potential duplicate IP address issues, as well as DNS issue ( the DNS wouldn’t affect AirPlay 2 or local library, but could potentially affect Sirius) by unplugging your Sonos from power (including any BRIDGE/BOOSTs you may have not mentioned) and while the Sonos is unplugged, reboot your router. Give the router a minute or two to recover, then plug back in your Sonos, wait a couple of minutes, and test.

If these don’t resolve your issues, I would submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.


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  • Lyricist I
  • 1 reply
  • October 3, 2024

ok how do I play  songs 


Airgetlam
  • 41838 replies
  • October 3, 2024

I did a quick search on the web, this link should answer your questions.


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