speakers not responding to voice commands.

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Over the last couple of weeks, my speakers have all stopped responding to Alexa commands.

if I ask Alexa to play Capital radio, the response from Alexa is that she will now play the said station but not actually play it.

If I ask Alexa to play “ Luke Combs on my Spotify” the response is that it will now play said requested song and nothing happens.

Even asking to STOP playing the music results in it still playing……….utter sh#te……

Anyone else having this issue?
This issue has never never been a problem before. Has there been a recent system update?

S

Snipertech7Answer

Contributor II

Hi Bruce, It’s now been sorted.

I had to go into my Alexa App on my phone and go into the skills and games section from the sub menu.

Search for Sonos and then select. Then Disable skill and then Re-enable . You then sign back into Sonos.
Job done!
Hope this helps anyone else with the same issue👍

Airgetlam

There have been both updates to Sonos, but more applicable in this case I suspect, updates to Alexa’s software. If you haven’t, I’d recommend removing it from both your Sonos and Amazon’s system, then reinstalling the connection. If that doesn’t resolve the issue, I’d recommend a call to Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce

S

Snipertech7AuthorAnswer

Contributor II

Hi Bruce, It’s now been sorted.

I had to go into my Alexa App on my phone and go into the skills and games section from the sub menu.

Search for Sonos and then select. Then Disable skill and then Re-enable . You then sign back into Sonos.
Job done!
Hope this helps anyone else with the same issue👍

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S

Snipertech7Author

Contributor II

Thank you for that Bruce, I will give it a try tonight and let you know the verdict. 👍

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