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Terry Gordon
Contributor I
Oct 28, 2017 11:10 AM UTC
Question

Wrong time on Sonos One and Alexa

When I ask Alexa what time is ti? the reply is 8 hours behind GMT. I have gone into the time and date settings for the play one but the are set at the correct time. How can I get Alexa to announce the correct time?
Terry
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27 replies

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cris53
Lyricist III
Nov 8, 2017 12:11 PM UTC
How would I be able to find that out? When I set up my first Sonos 1, I was directed to sign in @ Amazon.com rather than Amazon.co.UK, so it's possible I'm using both. I have uninstalled and reinstalled Sonos app and Amazon app multiple times since then though.
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UKMedia
UKMedia
Nov 8, 2017 12:25 PM UTC
If you normally use Amazon.co.uk then access alexa.amazon.co.uk on a PC browser and check if your sonos 1 is listed under Settings. Again, if you normally use .co.uk I would link your normal amazon account within the Sonos app (Must be on either Android or iOS - not PC):

>Settings>Room Settings> Select your Sonos 1 and under Voice Settings remove and then add your .co.uk account.
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Remember: Sometimes Red Wine helps :)
cris53
Lyricist III
Nov 8, 2017 12:52 PM UTC
That seems to be the problem. Everytime I enable the Sonos skill and connect to Amazon it takes me to the US site, where I have an account with different email address.
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UKMedia
UKMedia
Nov 8, 2017 1:05 PM UTC
That's fine but if you enter the email address associated to your amazon.co.uk domain does that work?
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Remember: Sometimes Red Wine helps :)
cris53
Lyricist III
Nov 8, 2017 1:35 PM UTC
The Alexa app on my Ipad is unstable. To connect Sonos to Alexa is almost impossible. It just goes round and round the stages, rarely making it as far as the Amazon sign in page. I have an old Windows phone that is incompatible with Alexa. Oh joy!
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cris53
Lyricist III
Nov 8, 2017 3:00 PM UTC
@UKMedia. That did the trick. I managed to delete the US log in details and type in my UK e-mail address and password. I now have the right location, time and music access. Admittedly Alexa plays remixes of famous songs rather than the song itself, but she'll learn! My Sonos web page has also changed to UK. It had insisted I was US and no matter how many times I changed it, it reverted to US on reopening. Thanks for your patience. Now roll on Spotify, I've had it with Amazon Unlimited.
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UKMedia
UKMedia
Nov 8, 2017 3:08 PM UTC
Great news, glad I could help. 🙂
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Remember: Sometimes Red Wine helps :)
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