Wrong time on Sonos One and Alexa

Forum|Forum|8 years ago
October 28, 2017
27 replies
8609 views

When I ask Alexa what time is ti? the reply is 8 hours behind GMT. I have gone into the time and date settings for the play one but the are set at the correct time. How can I get Alexa to announce the correct time?
Terry

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cris53

Lyricist III

I have three devices, all discovered, all with the correct address and time zone, I use the web Alexa address, (it's more responsive than my old IPad) but i'm given the wrong time, wrong country, and now to add insult to injury, no music. Alexa insists my Sonos skill needs enabling. It's enabled. It's linked to my Amazon account. I'm tearing my hair out here. I've sent off an incident report. What now?

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Eastway

Avid Contributor III

As per Ryan S, I went to Alexa's web settings page. Time zone was correct but zip code & country fields were empty.
Entered info for both and that indeed solved the problem. Current time & event times now are correct.
Thanks!

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ian plant

Contributor I

I was also getting this problem along with numerous others Sonos customer support have been pretty good on Twitter to be fair, still can’t poay any music using Alexa but at least the time is right!! Here was the solution

1. If you have the Amazon shopping app on your device, sign out of Amazon shopping app.
2. Then if you do not have the Amazon shopping app, navigate to http://Amazon.com and check to make sure that you are not signed in there..
3. From the Alexa app, select Skills>Your Skills>Sonos>Disable. If you do not see Sonos, go to the next step.
4. Sign out of the Alexa app by going to Settings and scrolling all the way to the bottom.
5. Open the Sonos app from a mobile device
6. Select More>Settings>Room Settings>Sonos One Room Name
7. Select Voice Services>Sign In
8. Select Amazon Alexa>Remove Amazon Alexa from the room
9. Go back to More>Voice Services->Add Alexa
10. Follow these prompts to setup Alexa again on the Sonos One.

Then If the issue persists could we try the above steps on a different mobile controller.

Ryan S

Retired Sonos Staff

Really good steps, Ian. What happens sometimes is if you have multiple Amazon accounts it could cause the Sonos One to try and connect with the wrong one, and get all screwed up. The Sonos app tries to default to using the account you have in your Shopping app first.

@Eastway, glad that worked.

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ian plant

Contributor I

Ryan, yes that sorted the time and location issue, just got to get the other issue Which is that Alexa won’t play at you music at all!

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cris53

Lyricist III

Appreciate the help, but Alexa hates me!

Ryan S

Retired Sonos Staff

What service are you using, Ian? Are you getting an error message or something happening when you ask the Sonos One to play?

Mind submit a diagnostic from your Sonos system and sending back your confirmation number?

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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ian plant

Contributor I

Before I followed the steps above she would say mmmm to do that you need to enable the skill, and then say discover devices which never worked. Now she says what I have requested and then says something went wrong. Eve when I try and play the tube in radio through the Alexa app I get an error message. I am using Spotify, amazon music and tune in radio!? diagnostic no is 8056397..: thanks

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cris53

Lyricist III

@ Ian...It's the thoughtful mmmm before she says that that's making me mad!