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Terry Gordon
Contributor I
Oct 28, 2017 11:10 AM UTC
Question

Wrong time on Sonos One and Alexa

When I ask Alexa what time is ti? the reply is 8 hours behind GMT. I have gone into the time and date settings for the play one but the are set at the correct time. How can I get Alexa to announce the correct time?
Terry
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27 replies

Guyincognito76
Guyincognito76
Prominent Collaborator I
Oct 28, 2017 12:15 PM UTC
Does it also give you the weather in Seattle?

Change the device’s location in settings.
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dasym
Prominent Collaborator II
Oct 28, 2017 1:08 PM UTC
I've been able to change the One's timezone and it now gives me the correct time, but it still gives me the weather in Seattle. It won't save changes I make to Location. I've raised an issue with Sonos support but they've been silent.
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Eastway
Avid Contributor III
Oct 28, 2017 1:10 PM UTC
Alexa gives me the correct current time but voices calendar event times that are 3-4 hours off.
Local settings in both Sonos & Alexa are good.
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buzz
buzz
Grand Maestro
Oct 28, 2017 7:15 PM UTC
Are you using a PLAY:1 or a SONOS ONE? If you are using a SONOS ONE, drill down in the Alexa settings entry for SONOS ONE and change the location and time zone.
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Eastway
Avid Contributor III
Oct 28, 2017 8:30 PM UTC
I have correct date/time settings for all devices but Alexa is still 4 hours off on event times.
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UKMedia
UKMedia
Oct 29, 2017 10:18 AM UTC
To be specific, there is a general date time and also a device specific one within the Alexa App - this caught me out first.
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Remember: Sometimes Red Wine helps :)
Eastway
Avid Contributor III
Oct 29, 2017 2:19 PM UTC
In my case those settings are all entered correctly
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cris53
Lyricist III
Oct 29, 2017 2:29 PM UTC
It was driving me nuts. I uninstalled the Alexa app. and re-installed. OK now.
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Eastway
Avid Contributor III
Oct 29, 2017 3:05 PM UTC
Uninstalled/reinstalled Alexa but event times from my calendar are still off.
Weird. In the opposite direction, I just now created a new event through Alexa and it showed up correctly in my Apple calendar.
Not exactly a life-threatening problem but still irritating.
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Ryan S
Ryan S
Retired Sonos Staff
Nov 7, 2017 6:18 PM UTC
If you're still having trouble setting the time from the Alexa app, I'd recommend using the alexa.amazon.com website. Sometimes the app has some trouble communicating right.
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