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Terry Gordon
Contributor I
October 28, 2017
Question

Wrong time on Sonos One and Alexa

  • October 28, 2017
  • 27 replies
  • 8609 views
When I ask Alexa what time is ti? the reply is 8 hours behind GMT. I have gone into the time and date settings for the play one but the are set at the correct time. How can I get Alexa to announce the correct time?
Terry
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27 replies

Guyincognito76
Guyincognito76
Prominent Collaborator I
October 28, 2017
Does it also give you the weather in Seattle?

Change the device’s location in settings.
dasym
Prominent Collaborator II
October 28, 2017
I've been able to change the One's timezone and it now gives me the correct time, but it still gives me the weather in Seattle. It won't save changes I make to Location. I've raised an issue with Sonos support but they've been silent.
Eastway
Avid Contributor III
October 28, 2017
Alexa gives me the correct current time but voices calendar event times that are 3-4 hours off.
Local settings in both Sonos & Alexa are good.
buzz
buzz
Grand Maestro
October 28, 2017
Are you using a PLAY:1 or a SONOS ONE? If you are using a SONOS ONE, drill down in the Alexa settings entry for SONOS ONE and change the location and time zone.
Eastway
Avid Contributor III
October 28, 2017
I have correct date/time settings for all devices but Alexa is still 4 hours off on event times.
UKMedia
UKMedia
October 29, 2017
To be specific, there is a general date time and also a device specific one within the Alexa App - this caught me out first.
Remember: Sometimes Red Wine helps :)
Eastway
Avid Contributor III
October 29, 2017
In my case those settings are all entered correctly
cris53
Lyricist III
October 29, 2017
It was driving me nuts. I uninstalled the Alexa app. and re-installed. OK now.
Eastway
Avid Contributor III
October 29, 2017
Uninstalled/reinstalled Alexa but event times from my calendar are still off.
Weird. In the opposite direction, I just now created a new event through Alexa and it showed up correctly in my Apple calendar.
Not exactly a life-threatening problem but still irritating.
Ryan S
Ryan S
Retired Sonos Staff
November 7, 2017
If you're still having trouble setting the time from the Alexa app, I'd recommend using the alexa.amazon.com website. Sometimes the app has some trouble communicating right.
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