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Why do I have to specify the room name when using Alexa?

Forum|Forum|2 years ago
December 29, 2023
36 replies
1119 views

I found this post from years ago saying that “the room name requirement will go away at some point.” I still need to specify the room name just to turn off the lights in the same room which gets old fast. Is there a solution to this? I got bounced around between Sonos and Amazon support today with no real answer on what the issue is.

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Airgetlam

Customer service reps are often the last ones to get any ‘real’ information.

Bruce

Ken_Griffiths

I spent a total of 5 hours on the phone with Amazon today. They contradicted themselves a million times. Either the last person I spoke with would be a really good scammer, or there is an actual update being delivered to their “technical team” now and we’ll hear back from them soon.

Did my video help at all @charlespick? You’d think once they had seen things working with my setup, that they’d realise something was awry with your Amazon account and grouping?

C

charlespickAuthor

Trending Lyricist I

@Ken_Griffiths you would think? It’s clear that all the level one techs aren’t capable of or aren’t allowed to think critically. I explained this multiple times and they didn’t get it. Their email and phone teams are also completely split it seems. So the email people requested the video, I provided it, and they basically told me to call and stopped responding to me. The phone team I don’t think was able to watch the video. I was thinking about streaming the whole 5 hours yesterday on twitch. The whole thing had the same energy as Kitboga scambaiting people. I had to explain this very basic feature of Alexa to basically everyone I talked to for the first 4 hours. The conversations all want the same way pretty much, except nobody’s story was the same about the status of that “technical ticket” as they kept calling it. Some said it was waiting for a reply from the technical team, some said they had replied and there was no way to reply to them again. They all had the same move, they would say they would get a supervisor or look for additional resources, put me on hold, and the call would drop exactly 5 minutes later. I made some “progress” I guess in that after I got hung up on about 5 times whenever I would call back someone would answer “Hi Charles this is ___ from the technical support leadership department.” I would explain the issue and then they would connect me with the “escalations team.” The first two people on that team said that someone would call me back in 24 hours, which I’ve heard before. Never happens. The 3rd person I talked to on that team was the last person I talked to yesterday, who gathered some more information and screenshots to send to that technical team again. At least that’s what they said. We’ll see.