Why do I have to specify the room name when using Alexa?

@charlespick,

Yes, I can probably sort that for you.

Can you outline/remind me.. what are you looking for in the video? … Is a screen-capture video of the devices grouping automatically in the Sonos App and playing the requested audio (without a room name) what you’re looking for? Only that won’t show what was said?

Or will a video of say one speaker playing be okay, when I say ‘Alexa play some music’ to a Sonos product, like a Roam, or Move, for example.

Let me know what you’re looking for and I’ll see what I can do.

@Ken_Griffiths just point it at your sonos, tell alexa to turn off the lights without specifying the room name “alexa, turn off the lights” and it shouldn’t say “sorry, I didn’t find a group named lights.”

At least that’s how it sounds like how it works for you. Amazon is telling me that on Sonos devices specifically, you always need to say the name of the room, even if the sonos device is in the same room. 

@charlespick,

By the way, did you ‘highlight’ the point to the Amazon Support Rep. about the two "playback options” that are associated to an "Amazon Alexa Enabled Group” and what it says in that area of their Alexa App…

I’ve done the video and will message you a link @charlespick - just give me a few minutes.

All done, let me know how you get on.👍

@charlespick,

Just in case you need it… the Sonos ‘Move’ speaker demonstrated in the video is called ‘Portable’ it’s in the Amazon Alexa Enabled Group called Lounge - if you look back in the thread here you will see a screenshot of the entire group from my Alexa App. So that hopefully provides you with some context in relation to the lamp next to the speaker (called Janes Light) that you see working without room name. I also demo the music playback too on the speaker (again with no room name used in the instruction).

Hope that assists.

@charlespick,

By the way, did you ‘highlight’ the point to the Amazon Support Rep. about the two "playback options” that are associated to an "Amazon Alexa Enabled Group” and what it says in that area of their Alexa App…

 

The problem is I can’t get the Sonos into an Alexa enabled group. The only eligible devices that show up with I configure the group is my Echo Pop. 

I got the video. Going to send it to Amazon. If they give me any problems then idk what’s wrong with them. This is literally exactly what I can’t get my own to do. 

Thanks so much!

Does Sonos support ever frequent these forums? It seems roundabout but I think the only option is going to be for someone at Sonos to go bother Amazon. Amazon support is still giving me the runaround on email and isn’t even talking to me on phone support now. I call, tell them the issue, they say they’re going to check, then the call disconnects. This is ridiculous. I love everything about my Sonos speakers but if I can’t get this working I’m going to have to return all of them. 

Sonos Support, no. They work off of the phones. The only Sonos folks who frequent these forums are Forum Moderators. 

I spent a total of 5 hours on the phone with Amazon today. They contradicted themselves a million times. Either the last person I spoke with would be a really good scammer, or there is an actual update being delivered to their “technical team” now and we’ll hear back from them soon.